Tell Us First
If the driver was late, the number at the curb did not match the call, or anything else went sideways, call (216) 877-5003 and ask for the person who handles complaints. Have the date of the pickup and the address ready.
What Happens Next
We look at the call record and the driver's notes, call you back within two business days, and tell you what we found and what we will do about it. If a price was revised at the curb, we explain exactly why, with reference to what was described on the phone.
If You Are Still Not Satisfied
You can file a complaint with the Ohio Attorney General's Consumer Protection Section or the Better Business Bureau serving Greater Cleveland. We will cooperate with either.
Ready When You Are
One call, a firm offer, and free towing across Cuyahoga County.