Legal

Complaints Policy

Tell Us First

If the driver was late, the number at the curb did not match the call, or anything else went sideways, call (216) 877-5003 and ask for the person who handles complaints. Have the date of the pickup and the address ready.

What Happens Next

We look at the call record and the driver's notes, call you back within two business days, and tell you what we found and what we will do about it. If a price was revised at the curb, we explain exactly why, with reference to what was described on the phone.

If You Are Still Not Satisfied

You can file a complaint with the Ohio Attorney General's Consumer Protection Section or the Better Business Bureau serving Greater Cleveland. We will cooperate with either.

Ready When You Are

One call, a firm offer, and free towing across Cuyahoga County.

Tap to Call (216) 877-5003